THE BIG MOOSE LODGE - Cabins in the Smoky Mountains

Your company was so kind to us when one of your competitor's did a bait and switch on our booked cabin. You went out of your way to accommodate us in time of need for our daughter's wedding! Thank you so much!

Leigh Anne Harris has been a pleasure to work with. Thanks

We could not have been more pleased. We had a minor problem with an electrical breaker and a maintenance man came quickly.

The Big Moose Lodge was absolutely wonderful. We thoroughly enjoyed our stay. The kitchen was well-stocked with just about everything you would need to prepare meals. The space was well perfect and we thoroughly enjoyed the porch to just sit and chat. The view was amazing!!

Great experience overall. Couple of small issues here and there. But nothing too major.

Everything was clean and ready for us at check-in! Leigh Anne was perfect and helped with EVERYTHING! We had our wedding and it was a perfect location.

Excellent accommodations for large family, ample parking, great location. The check-in process was very efficient.

This is our third year staying with Hearthside and we were very happy. Leigh Anne is wonderful to work with and she makes sure her guests are satisfied with their stay.

We love staying with you all! All aspects of the process are excellent and we look forward to coming again!

Great experience. We had my daughters wedding and we couldn’t have had a better time. It turned out exactly as I imagined.

We loved the size of the living room and kitchen. We were able to fit our large church group in there and were able to hold services where everyone fit comfortably. There were a lot of couches which really helped us to seat everyone!! Thank you for the welcome sign as well!! We will be coming back next year and recommending others to you!

This was a wonderful experience and a great place for our group of 70 to stay. Thank you.

Great place for the choir to stay and work! Clean, well maintained!

We enjoyed our stay at the Big Moose Lodge! Everything was as expected!

Family reunion and everyone is already talking about "next time". Very happy with all

The lodge was very roomy for our 43 family members who attended. The location was close to many area attractions. there was something for everyone, big and small and in between. We have been speaking nothing but great things about the Big Moose Lodge. thank you

It was a great trip. Plenty of room for people to gather together. Great view and comfortable rooms. Lots of kitchen space.

It was an incredible trip! We are thankful to have found such a great place and love taking our senior class to spend such a special time together.

Customer service was outstanding! Our stay at the Big Moose Lodge was Wonderful! It made our family reunion that much more special! Thank You! 😊

Bathrooms need to b cleaner carpet had stains in a few of the rooms

Great customer service and administration. We were very informed and the staff was all so helpful. Thank you!

It was great! Although there were some things that were broken but overall good

We got married in a cabin we rented. We all had a great time in this beautiful cabin with all our friends and family. Couldn't ask for a better cabin rental agency.

The overall experience was outstanding, the level of service provided each and every time I called and inquired was phenomenal. Kevin is the best sales agent. He was very patient and understanding and provide exemplary service to our family we couldn't ask for more. The cabin truly exceeded our expectations and we look forward to coming back next year.

We have been making this trip every other year since 1978 and have stayed with several different agencies. Your crew are by far the most helpful and accommodating. We will definitely be back in 2018!

Cabin was nice. Had a few issues with the toilets and a bed that wasn't made, but other than that it was a good time. Person told us that we could get in early even though check in was at 3pm we could possibly get in at 1 to set up before our employees arrived. At 1 pm I went to the office to see if I could get the code or if we could just unload the refrigerated things we had and then wait till 3 to get in. Person at the desk was rude, had no understanding at all, told me this is why we don't have check in until 3.

There is no broom in the cabin for cleaning the floors. Bedroom #13 the bed slats that hold the mattress on the frame would not stay and fell everynight Bedroom #11 was not clean there was hair all in the tub and bathroom Bedroom #6 has food all over the floor The surround sound did not work The Internet did not work (we even had someone come and check it out) but it still did not work TV's in the rooms only got one channel

Thanks for everything! We will be back again next year.

Everything was exactly as promised. Responsiveness was outstanding as well.

I had a wonderful experience with Hearth Side Cabin Rentals, they was very helpful ,and understanding when I had a question.

The cabin was beautiful. Very well maintained. The staff was very friendly and accommodating. The donuts were a nice touch as well. Thank you

I was very disappointed with the toilets. Every time any of the 40 people I brought to family vacation had trouble with the toilet flushing. We spent a lot of time taking the lids off to try to get the tank water level to get high enough to completely vacate the bowl. I don't recall having that problem when we were here two years ago.

The Lodge was wonderful for my rather large family, and everyone had the most amazing time. The scenic beauty, as well as the abundance of nearby activities was just what we needed!