SADDLE UP - Cabins in the Smoky Mountains

We have been staying with yoy for many years now and have always had a wonderful experience. Cabins are always clean and welcoming and customer service is very helpful and a pleasure to work with.

Cabin was quaint and comfortable. I would stay again or another Heartside Cabin property.

Loved the cabin! Very clean. Great location. Will definitely stay again

Excellent stay. Check in was excellent. Overall stay was good

Wonderful experience. The cabin was wonderful, the reservation process was wonderful and easy check out

Excellent very homey and comfortable . Good location and very peaceful.

Process was easy, prices were reasonable, location was ideal. Will stay again

Overall great experience, we loves the cabin and would definitely rent it again along with recommending hearth side as well.

The cabin we rented was even nicer than expected! It was clean and nicely presented. There were plenty towels and blankets, etc. We really enjoyed our stay!

Very nice cabin was clean and staff was very friendly

The 4 of us really enjoyed our stay at "saddle Up" and to be honest I can`t think of anything that could be done to possibly make it better. The cabin was beautiful, clean and well maintained, it was a breath of fresh air to see a vacation property so very well maintained, other vacation rental companies could learn from you!

excellent service and a great cabin to get away in. We had one little issue on our first night and within just a few minutes a knock at our door had the problem resolved.

Very nice accommodations. The cabin was exactly as advertised. A little off the beaten path but wasn’t a problem. Very close to everything anyone could want to see or do. Very clean.

Clean, everything you need, great location. We loved it and had a wonderful time!

The cabin was very clean and perfect for our stay! Close to the main road into Pigeon Forge so that was a plus. You made it super easy to check in. Thank you very much!

The cabin was nice and neat upon arrival and we appreciated the free passes per day!

Awesome stay as always! I would love to have a soap dish in the bathroom, but otherwise perfect stay. We love this cabin.

Love the fact that we could go straight to the cabin and not have to check in at your office!!!

Cabin was very good and clean-really roomy. Would definitely recommend y’all to friends

We had an amazing experience. We loved our cabin . We will definitely be returning.

Our stay was great! The cabin was easy to find and exactly as it was described. The ladies at the office were super friendly. We will definitely stay with y’all again!

Everything was great. Very clean and everything in working order. Customer service was awesome

Thank you for allowing me to take my dog on vacation with me. Love pet friendly cabins.

We love Hearthside. Everyone was so polite and answered all our questions. Check in and out was great. Our cabin was nice and clean.

Excellent place to stay . Would come again . Cabin location was great

The bathtubs with the jets were amazing. Check in was easy. The location of the cabin was nice. It was a good experience.

Everything was great. We had an issue with the heat pump, and it was fixed quickly.

Truly enjoyed my stay we will definitely be back next year

The cabin was clean and ready for us when we arrived and everything was in good working order. Directions to the cabin were helpful and appreciated 🙂 We enjoyed our stay very much.

Everything was great! We will one day come back but in the warmer weather. I would suggest changing the TV's out down stairs to a more updated style.

The cabin was clean and everything worked well. You really made it easy to stay.

Great experience! Loved the cabin! Very clean! Easy check in and out!!! Fantastic!

The Saddle Up cabin was gorgeous & was truly a home away from home! It was clean & spacious j we absolutely loved it! And enjoyed are stay tremendously!

The cabin was neat and tidy and definately met our needs. We had so much fun and will be staying with you again in the future.

Great cabin. Great people in the office. Thank you for what you do. Will stay with HearthSide cabin rentals when we go back.

Helpful over the phone and very promptly helped me find a new cabin when the prior reservation was sold by the owner. The check in and check out process is quick and easy, and there are no surprise charges.

This was our 1st time in the mountains for Christmas; we usually go during the summer but we had an awesome stay! And Saddle Up was very nice!!

The cabin was very nice, and had such a beautiful view! It had all the necessities and was very clean, comfortable as well as nicely decorated. Thanks for a great stay!

Cabin was clean and beautiful. Easy access to the parkway. Great accommodations.

The cabin was wonderful. Our family enjoyed our stay at “Saddle Up”.

We really enjoyed staying in this cabin and the whole process from booking the cabin to checking in and out was seamless! The cabin was very close to everything in Pigeon Forge but was far enough away that you were able to enjoy the quiet and have privacy! The cabin itself was perfect for me, my husband, mother and two children. We loved the setup and enjoyed playing pool, the hot tub and the awesome porches on both levels. I will definitely book this same cabin when we return to the area again!

Absolutely amazing! Everything was clean. We come to Pigeon Forge multiple times a year and will definitely be staying here again!

My stay at the saddle up was very nice as always .

Everything was fantastic! Friendly staff, easy check in, cabin was in a GREAT location!!! Nice peaceful and quiet, while still close to nearly all the major attractions and shops. Will definitely recommend to family and friends and will be staying again myself.

We loved the cabin! We will definitely be back. Cabin was everything that we expected.

Very nice place hope to come back this fall ☺️

The cabin was excellent, clean, well maintained and service level was excellent. If we are in the area again we will definitely stay with you again. Good job.

Service and staff were very friendly and helpful, but there were a few features of the cabin that were lacking, the televisions were too small, the sleeper sofa didn't work correctly and the video game machine didn't work correctly, but the stay was still pleasant

The cabin was clean and very nice. Can't wait till we can come back.

I always book through hearthside when vacationing in the mountains. Cabins are beautiful and stafff is so nice and always helpful. They have become my home away from home!

We had a great time.The cabin was great.We loved the game room the most.

Great location and pet friendly! Very clean ! Bed was hard and tv could be updated but overall nice! Great hot tub !

The cabin was extremely clean, great job on house keeping. The first full day there we left in the morning & ipon our return the thermostat was at 79 & took several hours to cool down. Must have been a fluke because the next day it never happened. We visited the Gatlinburg winery, bought 3 bottles only to come back with the cabin not having a cork screw, (i bought one the next day & left it ), this way no-one else will be disappointed. We also never could get the pull out couch to fold up no matter how hard we truly tried, so I apologize we cleaned everything off but could not put it back inside the couch.

My husband and I stayed a long weekend with our two young sons in 'Saddle Up'. The check-in was surprisingly quick and easy and the cabin was easy to find and get to. It was very clean and accommodating. I'm one of those people that as soon as I get to a hotel I pull the bed away from the wall and start looking in dark places for any unwanted visitors. Everything was very nice and clean. There were several nice touches like board games, throw blankets and plenty of kitchen equipment that made vacationing with small children easier!

Our stay was great. The cleaning could be a little better, the shower has a lot of mildew. Also the towels were thin and small for an adult.

We enjoyed our cabin very much - we wished we could stay 4ever. Check-in was quick and easy and we were able to get in our cabin earlier than expected :)....

We are always satisfied with our stay at this cabin! Clean, comfortable and close to everything!

Very easy check in. Cabin as described. Directions to cabin easy to follow.

Y'all were very helpful. The coupons for the shows made them affordable. The cabin was a bit cold. The door in the downstairs bedroom had a leak around it and it wasn't very warm down there...good thing my cousin wasn't able to join us. The furnace ran continuously some days just to keep us warm upstairs with the.fireplace on too. Thanks for having pet friendly cabins. Overall a very good experience.

We enjoyed our visit in the mountains. Our cabinet n was great and convenient.

Always a great cabin. Neat clean and very close to everything. We will never choose any other rentals. Thank you so much. Made our vacation great!!!

Mattress awfully hard. Downstairs toilet broken. Beautiful cabin. Still great agency to work with.

Perfect location, cabin was very clean super friendly and helpful employees

Cabin was beatiful. Perfect for two families with 3 kiddos.

Cabin was nice. Toilet in main master was still hard to flush even after it was worked on but we managed. My one complaint was the housekeeping. There were dirt and potato chips all through the main floor. I had to sweep as soon as we got there. Need to address this to housekeeping staff. Don't think floors had been swept.

I enjoyed my stay cabin was clean we had a wonderful time

The customer service reps were very polite and helpful both on the phone and in person. The cabin was very nice and comfortable for our stay.

Cabin was wonderful overall. One suggestion: TV is too small to be on the mantle of the fireplace. Would be perfect at eye level.

First cabin had problems, but worked with us to find right one!

Very peacefull and clean stay.easy to get to nice staff.will stay again in furter

It was our first time in Pigeon Forge, and the cabin we stayed in (Saddle Up) was very nice. The whole reservation/checking in/checking out process was simple. Thanks

Staff very nice. Cabin was clean and tidy. Close to the shows.

It was awesome!!! Very clean, beds were very comfy, loved the jacuzzi tubs and the hot tub was amazing

Loved the cabin, very friendly staff and will recommend Hearthside to friends!

Great cabin and very clean! Wifi didn't work but overall, wonderful stay!

The cabin was amazing and it was an overall great experience. For whatever reason wifi/internet was not working. May want to look into that.

My family and I love our stay at Saddle Up. The cabin was clean and cozy and absolutely beautiful! When I called the staff was friendly and informative and made booking and checking in easy. The only complaint I could see anyone having is the parking. It is very limited but there was no one staying in any other cabin on the road at the time so it was very nice for us. We lived our stay and will definitely choose Hearthside again!

we had a great visit. Check in was easy and our cabin was awesome. This was our second visit with hearthside; I'm certain there will be a third!