Have booked with Hearthside for about 12 years and have never had any issues . This stay we had a minor TV issue that was fixed by maintenance in about 20 minutes after I called . Cabins are always clean and most importantly , as stated via phone or pictures . We will continue to book with Hearthside ! Thank you !

The cabin was clean, well kept. Everything went beautiful as expected. We loved the atmosphere of the cabin itself. We felt so relaxed and felt at home. It was perfect for our anniversary. Thank ya'll.

We had previously stayed in Pigeon Forge three other times with different rental companies. HearthSide was by far the best. We will be staying exclusively with Hearthside each year for our annual anniversary trip. Every person we dealt with were extremely professional while being as kind and friendly as anyone could hope for. The cabin was the cleanest we have ever stayed in and that is a huge priority to us. We did have an issue with our hot tub and the process in which the problem was treated was amazing from both the office people who listened to our concern through email to the maintenance person who completely drained and cleaned our hot tub. The maintenance person and office staff should be recognized for their professionalism and kindness. The issue with the hot tub became a non-issue with their prompt attention to detail.

Directions were excellent and our cabin was in perfect condition! We loved every minute of our stay in Kozy Kabin!

We were very pleased with how easy the check-in was. The cabin was just what we expected and was very lovely. Definitely looking forward to next year.

We enjoyed our stay in Cozy Cabin. It was clean and comfortable.

We had a fantastic time! Will come again in the future!

Did a great job on finding the cabin to fit all our expectations.

Cabin was beautiful, clean, well stocked and very private. We loved it!!

Our cabin was clean and just the right size for the two of us. Thank you for having the hot tub ready. It was perfect after our 12 hour drive.

my experience was very easy convenient, and the cabin was perfect

Easy reservation process. Easy to follow directions. The website is very user friendly.

FABOULOUS !!!!! Just small and simply wonderful. I sate small as 1 bedroom (all we needed ). Clean, SUPER !

The cabin was clean and did not smell of animals even tho it was a pet friendly cabin. The cabin had everything we needed for our stay and we enjoyed the privacy and scenery provided by the wooded area it was located within.

Everything was all we expected!! Clean, great customer service, & very reasonably priced!!

Everything was wonderful. It was very clean when we got there!

We loved the Kozy Kabin it was perfect for just the two of us. Melissa at the office was great with supplying us with coupons and some suggestions as to what to do first because we had never been there. We'll Definitely use you guys again! Excellent experience 😜

Very nice experience was like home away from home will do it again

Your staff is so friendly. We, in the spur of the moment, decided to spend the weekend in Pigeon Forge. We figured it would be hopeless to find a cabin on such short notice but took a chance anyway. Within five minutes of calling your company, we had a reservation and directions to the cabin! The cabin was beautiful and spotless. Thank you for a wonderful and much-needed getaway.

Very helpful and professional. Would have been five stars except for a few maintenance issues with cabin.

the cabin was great, driveway a little bumpy. this was a nice quite restfully get away. the decoration were extremely nice, all the comforts of home THE only problem we found was in the outdoor hot tub, the water appeared too be dirty with strange fluids floating along with a couple of hairs also the cover was not secure on top of the tub

It was so tranquil and peaceful we didnt even want to leave! Very clean and very nice we wiil return!

We loved the Kozy Kabin, more than what we expected, perfect for a couples getaway.

Seriously the gal that helped book it for me was spot on WE LOVED IT

Everything was wonderful except the quilt on our bed smelt of urine, and had some spots or stains on it.

Service was easy and cabin was great. The cover on the hot tub is worn out and falling apart, it needs to be replaced asap... it's very heavy to lift because it's so worn out. The shower head in the shower is horrible and needs replacement as well.

The cabin was everything that we expected except we would of enjoyed having some firewood and matches to have a fire.

As usual easy to use Web site. Fast follow up with email to the reservation. The Kozy Kabin was a great little cabin. Met our needs for an intimate settings for us to start 2017. We have been using Hearthside since 2006 when we got married in one of your cabins. Never had any major problems and always gave pet friendly cabins available.

We loved the kozy Kabin.. it was a wonderful experience and we will for sure be back

we had a wonderful relaxation those two days and thank you so for the wonderful stay and we will be back again

My wife and I stayed in Kozy Kabin for our honeymoon. We had a wonderful time and it was the perfect little cabin!

Only wished for a more comfy mattress on the bed, everything else was great!

Staff was super nice and friendly during the over the phone booking. We first arrived to the cabin after hours and found a very bad carpenter ant problem inside the cabin. We reported this at the Hearthside office the next morning. The staff told me they would call the exterminator and call me back. She called me back before I left the parking lot with the phone # for the exterminator. I called the exterminator & scheduled an appt with him. He quickly came out and treated the property & immedietly the ant problem was gone. We have stayed with about 3 different cabin rental companies & Hearthside was by far the best.

Beyond basic housekeeping. Not what we have experienced before with other rentals.

What a great little cabin for two. It was exactly what we wanted.

We stayed in the Kozy Cabin it was nicely decorated and clean. We did have some unexpected black ants but that was ok it was a log c abin you know.

We had a very nice/relaxing time. The only negative was our poor timing with the car show in town. What a mess trying to navigate through and around Pigeon Forge.

Beautiful cabin. Clean and neat. Never thought it would be as nice for the price we got it for. Overly satisfied !

My wife and I stayed in Kozy Kabin for the weekend celebrating our 1 year anniversary. We very much enjoyed our stay and the snow we got that weekend! Would definitely come back!