COOPER'S COVE - Cabins in the Smoky Mountains

It was welcoming and had a homey feeling about the cabin

Awesome clean cabin with an amazing view! Couldn’t have asked for a nicer place to stay!!

The cabin was great, it was clean and I was impressed with how well stocked the kitchen was. Kids loved the pool and adults enjoyed the beautiful view. We want to definitely do this again!!!!

We all love the place. It was B-E-A-U-T-I-F-U-L. Very relaxing and secured. There was a black bear that came on our doorstep. It was a fun experience seeing one. The bear wasn't at all aggressive. The place was sooo relaxing 😌 every one found something to do. We had a short hike too. Thank you for the cabin experience. We will be back.

Amazing from booking to express check in and easy check out!

The cabin was beautiful! Very clean, plenty of space, and the pool and hot tub were perfect! The view was awesome! We never left the cabin and even had some food delivered via Uber Eats.

The cabin was beautiful especially the extra touch of the Christmas tree next to the beautiful fireplace. Everything was so clean and well stocked and you were so attentive to the few needs we had. Thank you

This was an excellent stay. They were timely when we made a request, the home was well supplied with linen and cooking supplies. The location was close to activities and grocery store, but far enough to have a true mountain experience. From the indoor pool, hot tub, fire place, TV with Netflix access and cable, and great view we couldn't ask for more. The best part about our trip was being able to see three black bear up close and to allow our kids to disconnect from the everyday life and not think about COVID.

Hearthside cabin rentals is one of the easiest rentals to rent from. Have rented off of them for years and have not been disappointed. Cabin was very clean, spacious, and beautiful.

It was a wonderful cabin. Loved all the details. Dealing with the people at Hearthside was great. Always helpful.. Didn't want to leave.

We loved everything about our stay. The cabin (cabin is not the right word, it’s a beautiful home) was even more than we anticipated. It was beautiful, clean and had everything we needed and then some. We are already planning our next visit!!

Great service!! Cabin did not disappoint! Check in was super easy.

Great instructions for express checkout, everything was great! will return!

The cabin was fantastic and so was the service from Hearthside. Everything went smoothly from checking in to checking out. You were very responsive in handling one minor maintenance issue. Thank you for a great experience.

The people working in the office are incredibly kind and professional. The cabin itself is absolutely gorgeous and the pool and hot tub are fantastic features! The cabin was clean and felt well maintained. Our only recommendations would be to provide more kitchen equipment (mixing bowls, rubber spatula) and considerably more towels. Perhaps have some for the pool area and some for the bathrooms? We realized too late that we didn’t have enough towels for both showering and pool use and had to run the laundry. The machines are great, though! Overall we had a really nice experience.

Online reservation was easy. Notifications regarding payment and rental agreement was easy to understand and print. Rental was as described and pictured. Pool man came out twice make sure everything was clean and working. Staff were friendly and attentive to our needs.

We were amazed at the ease of the rental process thru your company. I called several times since I made the original reservation. Each person was very nice and helpful. My questions were answered immediately. The cabin was beautiful!!! With out question the cleanest place we have ever rented.

Such an awesome place! We didn't want to leave! The pool and views were fantastic!

The cabin is in a beautiful area and has great views! The staff at Hearthside was always very helpful and friendly.

As always we loved the cabin with Hearthside cabins....this was our 9nth year in a row and will do many more....thanks again for another great vacation....

EVERYTHING WAS FABULOUS WE'D DEFINETLY DO IT AGAIN IN HE FUTURE

Everything was beautiful, we couldn't have asked for more!!! Hoping to come back again next year.

Our first annual family vacation at Coopers Cove was awesome. The cabin was simply beautiful but the indoor jacuzzi in the pool area was not heated and the Jets did not work that was a little disappointing. Other than that everything else was just perfect.

You all were great. Barbara was super to work with and very helpful. So glad I got to meet her. Everyone in the office was great. Matt, the maintenance man was very kind. The cabin was amazing. Loved the fact that it was all alone. I would have give you five stars except for the fact that the registers in the cabin were filthy, when I went to plunge in my iPad behind the nightstand in the downstairs bedroom and there was so much dust on the plug that I had to clean it first, dust under the bed and the fans in the living room had cobwebs. I know that is being picky but it is part of cleaning. The pool was amazing except for the fact that the room and pool,water was rather cool.

The pictures were what we expected, and all of the information we needed was provided before we arrived. It was nice to be able to check in a little early, and also check out a little earlier than expected. The only thing I wish was different was that we were provided more towels for the pool. Some of us didn't think about bringing extras, but we made due with what we had. Overall our stay was great!

Everything was great. Only recommendation I have is to fix the speakers in the pool room. Currently only one of them works and the sound is not very good.

Not a true stocked kitchen, no large pots, very few cooking utensils, downstairs bathroom smelled bad from the time we got there until we left.

The cabin was nice and well maintained. The pool was great and the views was amazing.

Booking the reservations and any questions were answered quickly and professionally. The handy man was very quick to respond and handled our concerns. There are problems with the cabin we stayed in and I would not want to stay at that particular cabin again.If you would like more feed back I would be happy to let you know via email or a phone call. I would love to see you fix the issues we had with this particular property.

Overall, we were happy with our stay. We weren't very pleased with the amount of roaches and bugs in the kitchen, though.

The check-in process was easy. Had a problem with the pool pump going out. Hearthside jump right on it and had it fixed the next day. Would highly recommend Hearthside.

We have stayed with Hearthside 4 yrs now and always a great experience

The cabin was great. I appreciate the responsiveness of your team. However, we experienced some large spider webs and several dead bugs inside the property. I would recommend a more thorough cleaning around base boards and Windows, in bathrooms and pool area floors as well.

We found a large number of roaches in the cabin.

I had a great experience. The online check in was very convenient. Anytime we needed something (i.e. propane or garbage pick up) you were very prompt.

Very well. Cabin was immaculately kept. Clean and very well laid out. We could have used more blankets/pillows though. On the whole a very nice experience. Kids loved the pool and hot tub!

The cabin was beautiful! We loved the location. The pool area was great for our little ones. We would come back again, no questions asked. We called the front desk when our air on the third floor wasn't working, and they had maintenance at the cabin fixing it witchin an hour. Thanks for a great stay!

Communication and arrangements with Hearthside were easy, clear, and helpful. The cabin we rented was extremely new, which was great, but there were quite a few issues throughout our stay including the door access code didn't work, the security system wiring was broken and malfunctioning, the a/c unit filled up with water and stopped working and we had to call for assistance, the wi-fi was extremely slow, and the hot water in the one upstairs bathroom was never really hot (resulting in some fairly cold showers). We loved the size of the cabin, having a grill available to cook on, the location, and the pool! Also, we felt the cabin was not overly clean and ended up wiping down some of the pool room windows (so we could enjoy the mountain view) and the the living room television (was really dirty).

The main office did a great job of helping me to resolve the issues we had with our cabin during our stay. Maintenance personnel were fantastic. Our cabin was not very clean when we arrived, I feel we left it in better shape then when we arrived.

Loved the property! the pool and hot tub were wonderful. Very nice pool toys - had great fun playing volleyball in the pool. The only issue we had was related to the internet/phone - maintenance came the first night and got the Wifi working but it only lasted a short time and never worked again.

missed some craftsmanship in build, poor pool table space, pool area not that clean, no dustpan, beautiful views,

This cabin is the best! No need to ever leave! Lots of room and the children loved the pool area! I also liked the fact that you could lock door to pool room and not have to worry about children getting in unattended. Our family is already talking about next visit.

I really liked the check in and check out process. Cabin was really nice. We did not want to leave.

The lady that I talked with in October set the welcoming tone. There were some issues that were manifested during our stay that may not have been communicated previously. We worked thru them since it was the weekend. It was our 50th Anniversary being celebrated by our design with our sons and their families. They were pleased with the cabin! The Pool!!! Glad we found you!

You guys were awesome! The directions to the cabin were easy and we got there successfully even in the dark. We loved the cabin and will most certainly contact you guys for our next stay.

Overall a very good experience. Some notes we made for improvement: 1. Ice from ice maker tasted terrible (like Febreeze) 2. Toilets in a few bathrooms not secured well to floor. 3. Only 2 dish towels. 4. Shower in upstairs bathroom on left would not get hot, only warm, water. 5. Sound in pool room bad. Not all speakers are enabled. 6. Coffee pot dysfunctional ( we boiled water to pour over the filter) 7. Found only one white remote for main floor. Went back and forth between bedroom and living room. 8. Lamp is broken in living room (may be a shock hazard). We felt it was important to pass these things along since the cabin is so nice and lots of money is required to rent. People like really nice things for that amount of money.

The entire family enjoyed the rooms and esp. the pool only recliners for the couches!

Cabin was clean and everything worked. Online check-in saved us time. Great time was had by all!