We have stayed at Snuggle Inn the past two years. The staff has all been very personable, professional and helpful. They go above and beyond to meet the needs of their guests.

Amazing area, great service and easy access to attractions all around.

We really enjoyed our stay at the snuggle Inn, it was clean and set up nice.

Great cabin! My family loved the snuggle inn so much that we plan to come back!

Overall phone representatives were very helpful and friendly. When we arrived there was various maintenance issue with our cabin. Upon reporting to the office the different issues most of them were taken care of immediately. One was not taken care of but that one did not hinder our stay. We had trouble with the showers in our cabin called and that was taken care of. The exhaust fan in one of the bathrooms did not work. Maintenance did come but that one could not be fixed. Also we noticed when we were leaving to come home that there were various singles loose and missing on the cabin. You might want to look in to fixing those.

We loved the mountains and was so peaceful and quiet !!

We loved the accommodations at Snuggle Inn. We were also pleased with the customer service that Hearthside provided. It was easy to make the reservations and the express check-in simplified the process. The personal call from Hearthside prior to our trip to assure that everything was in order was also very appreciated. We were overall thoroughly pleased with our travel experience!

We liked not having to come in to the office. The directions to the cabin were not good, but our gps got us there. Lol. The water pressure in the cabin was terrible and hot water ran out quickly making it difficult to enjoy the whirlpool tub. The cabin was mostly clean, but we noticed the roof was in disrepair among other updates needed. We enjoyed the simplicity of design in the cabin and appreciated the just right decor. It was not cluttered and that was really nice. Overall we enjoyed our stay and would consider using Hearthside again. Thank you!

All of the staff in the office are very accommodating and a pleasure to deal with!

We have never rented a cabin from this company. When we arrived we was very pleased to see that the place was very well cleaned! Usually there are massive amount of dust in other cabins we have stayed in. This cabin was very easy to get to, not far from the parkway and stores, etc. We wasn't able to bring our dog this time because he was ill, I explained and got a refund for the pet fee originally charged. When the fires started we was afraid that we would not be able to go on our trip. A few calls to the office to get information and each person that I spoke with in the office was so friendly and kind. I absolutely love everything about this trip! We come to the Smokies several times a year, and I feel this will not be the first or the last time we use this company to reserve and make our vacation with. EXCELLENT all the way around. Thank you so much for all of your hospitality and kindness. This is one of the reasons why we like coming to Pigeon Forge, TN, it is our 2nd home!

Reservation process was easy and efficient. Staff was friendly and helped problem solve issues. Cabin was nice inside but needed shingles as many were missing and laying in the yard. Key box was difficult to open and close. Cabin needs larger water heater, unable to have hot showers, warm only and could not take all three of our showers at the same time of day because of water issue. Could not use Jacuzzi bath tubs because water would not warm up enough to even get water level above the jets.

We had a small problem with the shower but maintenance was call ed and they fixed the problem.

As usual we had a fantastic reservation experience and check in/out. The cabin was fairly clean with the exception of the VERY STRONG odor of cigarette smoke despite it saying it was a non-smoking cabin. The windows were even left open, I assume by housekeeping in an effort to air it out before our arrival. The master bathtub also had a foul odor when the jets were used. Otherwise the stay was pleasant and comfortable. Thank you again for a good experience.

second time we stayed in this cabin , perfect for 2 couples ,clean , quiet , close to town, we enjoyed the stay thank you

Everything thing was great. Should put a guardrail up by the turn into the lane by the shed though. Dangerous!!!!

Great stay. Everyone at Hearth Side was so friendly and helpful.

We enjoyed our stay in the cabin very much. The privacy was great, but still very close to Dollywood & other activities.

Everyone that we talked to was very friendly and helpful. The cabin was nice but the housekeeping could be a little better.

This was as perfect as could be. There were four people on our trip. The size of the cabin and the location was perfect. My sister and I really liked the one level and no stairs to climb. I took some beautiful pictures of the sun rising and setting behind the cabin. We had a very relaxing and stress free trip. We will definitely want to stay with Hearthside again!

We loved the cabin. The rooms were nice and spacious.

I absolutely loved the cabin I rented! I actually decided to take the trip at the last minute but finding and reserving the cabin was so easy! The staff was wonderful and answered the questions I had. I also had an issue with one of the jacuzzi tubs when I arrived but maintenance was sent straight out and was able to fix the problem fast! I will definitely be renting from here every time I come to Pigeon Forge!

The cabin was ready when we arrived a little early. The staff at the office were freindly and helpful.

the stay was fine ,the cabin was also fine ,however,i was told it was on the level it wasn't, i had to wash my car three times the road up the hill to cabin had two large mud baths holes.

Excellent, we enjoyed our stay at 'Snuggle Inn'. The cabin had all the amenities and was located close to Pigeon Forge and Gatlinburg where we were vacationing. I would recommend this rental company, the staff was on hand to handle any situation.

Good location. Commodes need to be replaced. Bathroom floors felt grimy.