From the time of your arrival you have two hours to inspect your rental unit. Please make sure everything is to your satisfaction. If you find any conditions you need to report as unsatisfactory, do so at that time. After the first two hours it is assumed that you are accepting the property "as is" and there will be no refunds or adjustments made to your bill for any reason.

Please read over the information (the guest information book in the cabin and the signs we have posted) once you have settled into your cabin. The guest information guides provide important information about your rental home and some valuable information on the area.

CHECK-OUT:

Check-out time is 10:00 AM EST. Late departures could result in your being charged for another day's stay or a minimum fine of $100. This is because our cleaning and hot tub servicing teams will have to make another trip out to your cabin because you did not leave on time.

NO refunds will be given for early departures (such as should you find it necessary to leave earlier than your reserved departure date), for any reason, including weather and/or road conditions. If you are traveling during the winter months, we advise that you keep a check on the weather conditions. If we foresee a problem, we will attempt to contact you at the phone numbers you have provided. If you have trouble getting to your unit due to road conditions, we will make every reasonable effort to put you into a comparable cabin.

We hope that you enjoy your stay and we understand that leaving and going back to the "real world" can be hard! However, in order to help us keep the cabin/chalet as nice for the next renter as it was for you, we ask that you please adhere to the following rules:

*** Put your dishes in the dishwasher and turn it on. In the event that your cabin has a dishwasher but no dishwasher detergent, please do not use regular liquid dish soap as a substitute for the dishwasher soap or powder. Please handwash the dishes instead of using regular dish soap in a dishwasher. Using regular dish soap even once can ruin a dishwasher and make a big mess. If there is no dishwasher, please wash up the dishes you use.

*** Do not put hot ashes or coals from your grill or fireplace in the trash cans. This is a fire hazard. Our cleaners will clean out the fireplaces and the grills. Please put your trash in the trash receptacle.

*** Turn off all lights and small appliances and set the heat at 65 degrees in the winter months. In the summer, the air conditioners should be set at 75 degrees. Be sure all doors and windows are locked upon your departure (use the deadbolts) and replace the key in the lockbox.

PERSONAL ITEMS:

USE OF ILLEGAL DRUGS OR POSSESION OF ILLEGAL FIREARMS ARE PROHIBITED AT ALL OF OUR RENTAL HOMES. IF YOU ARE FOUND TO HAVE EITHER IN YOUR POSSESION, YOU WILL BE ASKED TO LEAVE WITH NO MONIES REFUNDED AND YOU WILL FACE LOCAL PROSECUTION!!!

Any personal items left behind or lost during a stay are the responsibilty of the guest. We are not responsible for items left behind or lost. However, we will ship back any items that are found (if the guest requests them) by a local shipping service. The shipping charge is charged to the guest's credit card. We hold on to any items left behind for 14 days to see if they are claimed before disposal.

ADMINISTRATIVE FEE/ DAMAGE WAIVER FEE:

In lieu of a security deposit, our $55.00 administration fee includes a damage waiver fee of $25, applied to each reservation.. The non-refundable damage waiver covers up to $1,000 in ACCIDENTAL damages such as broken coffee pot, pool cues, broken kitchenware, etc. This does not cover non-accidental damage to furniture and electronics (i.e., damaged televisions, broken VCR/DVD players, broken bed frames, broken sleeper-sofa frames, etc.). Guest will be held responsible for for all intentional or reckless damages, and the credit card on file will be charged. Guest also authorizes Rental Agent to charge any expenses relating to intentional or reckless damages, cleaning of the unit beyond a normal cabin clean (i.e., excess trash and mess from heavy partying, smoking residue in a "no-smoking allowed" cabin, repairs of hot tubs after bubble bathes have been added, etc.) or theft of property from the unit, to the credit card on file for that cabin. The guest who uses their credit card is considered the responsible party, and all necessary charges concerning said cabin will be charged to the credit card on file, no matter who in the party causes the damage.

If you pay your rental balance with cash at time of check-in, a valid credit card is required to be posted.

DAMAGES:

In general , most guests are very respectful of the owners and their property. However, there is always that one bad apple that has caused us to have to enforce the following policies:

*** If there is a need for any extra or excessive cleaning upon your departure, you will be charged a minimum of at least $100.00, depending on the nature of the mess and/or damage. Please treat our homeowner's property with respect.

*** Any theft, vandalism or evidence of drug use will be photographed and documented, and possibly reported to the police, followed by litigation.

*** Any cabin that is left unsecured by the guest, resulting in items possibly being damaged or stolen, will be the responsibility of the registered guest. He/she will incurr the cost of replacing any items which are damaged or stolen.

*** Please keep in mind there are neighbors. Keep the noise levels to a minimum so that there will be no need to involve the police over disturbance issues. Common courtesy is appreciated.

*** Any guest that we are forced to evict will forfeit all monies paid and no credits will be issued.

*** Please remember that a signed rental agreement is considered a legal and binding contract and therefore gives HearthSide Cabin Rentals, LLC, the right to collect payment for damages, missing items, and excessive cleaning that are made neccessary by your stay.

*** If you bring a pet, please report it. If you don't, we will find out anyway and you WILL be charged for a large pet fee then. Please just be honest with us -- we appreciate that!

*** If you are coming here for a big party, DON'! Our cabins/chalets are not to be used for parties or gatherings that exceed the sleeping capacity of the cabin. Full payment for all damages, missing items and extra cleaning are the responsibility of the guest and WILL be billed to the credit card of the guest who signs the rental agreement.

CANCELLATIONS:

Your reservation is a contract between you and this company/homeowner that says we will hold this cabin/chalet and not rent it out to anyone else for the time period you have reserved. Because of this, if you cancel less than 15 days before you are due to arrive, there is NO REFUND for cancellation. If you cancel at least 15 days prior to your arrival, you will be charged the reservation fee, 10% of the rent you have already paid as a deposit, and the applicable sales tax.

If you have a verifiable medical emergency or death in the immediate family, you may apply for a reschedule of your stay. These rebookings would have to be completed within six months of change or you would forfeit the funds. Rebookings can only be used for the cabin originally reserved. The reservation fee is nonrefundable, even in case of cancellation.

There is a $25.00 non-refundable administrative fee for any changes to your reservation such as dates or cabins.

RESPECT OUR OWNER'S PROPERTIES:

Our rental units are individually owned by people just like you. We ask that you treat their property just as you would your own and leave no damage. If you for any reason have to move the rental home's furniture, please make sure that it is placed back in the original arrangement. If moving furniture, please be careful not to scratch the floors or furniture.

"NO-SHOW" POLICY:

A "no-show" is an automatic forfeiture of charges -- this is a contract between you (the guest) and this company (the management) as representative of the owner's property. You will be charged for the full stay if the proper cancellation policies are not followed. If we have held a cabin for you, we have a legal contract and have pledged that cabin and those dates to you. You will be charged for this reservation.

HOUSE PARTIES:
Absolutely no house parties or unsupervised large student groups are allowed.
We reserve the right to refuse service to anyone, at our discretion. Young people must be accompanied by a parent or legal guardian. We do not rent to anyone under age 21, and for larger cabins, no one under age 25. If a party is discovered to be taking place in any of our rental units, the entire group will be required to leave. No refunds will be given. If a guest DOES have a gathering of which we are not made aware, that guest will be charged for ANY and ALL damages discovered and the same will be reported to the local police department. This is considered fraud and is prosecutable as "defrauding an innkeeper" in this state.

MAXIMUM CAPACITIES:

Rental unit occupancy is strictly enforced as follows: a one-bedroom unit will accommodate a maximum of four adults; a two-bedroom unit will accommodate a maximum of six adults; a three-bedroom will accommodate a maximum of eight adults; a four-bedroom will accommodate a maximum of 10 adults; a five-bedroom will accommodate a maximum of 12 adults. This is assuming the use of a sleeper-sofa or air mattress in some cases. Please adhere to these maximums. Strict Tennessee fire codes prevent rental cabins from being overpopulated. If you misrepresent the number of people in your group,you will be asked to leave and no refunds will be given for this fraud under the "defrauding an innkeeper" law of this state. We absolutely will not allow house parties of any kind whatsoever.

FORMS OF PAYMENT:

We accept Visa, Mastercard, Discover, American Express, cash, money orders and travelers checks. We can NOT accept personal checks at time of your check-in or less than 30 days before your check-in. If you are arriving AFTER 6:00 PM (EST) or are purchasing attractions tickets in our office, and are PAYING IN CASH, please be sure to bring the correct change or a cashier's check or money order. . For safety reasons, we don't keep cash available on-hand in our offices.

INDEMNITY CLAUSE:

All of our rental properties are privately-owned units. The registered renter agrees to indemnify the owner and HearthSide Cabin Rentals, LLC, of any damages to the premises which result from the renter's occupancy (including furnishings and household items) and/or damages found upon arrival. The registered guest is the one who will be charged for any damages his/her group causes to the property. Neither the owner nor HearthSide Cabin Rentals will be responsible for accidents or injury to guests or for loss of money or valuables of any kind. The registered guest assumes full responsibility for any and all damages that his/her group causes, excessive cleaning charges for problems caused by his/her group, or for any items found to be missing after his/her group's visit, including linens and towels. By accepting this reservation, it is agreed that all guests of the registered renter are expressly assuming the risk of any harm arising from their use of the premises or others whom they invite to use the premises. Please read the departure instructions in the rental unit.

LOCKBOX POLICY:

A key is provided to your rental unit in a lockbox (unless your rental unit has an electronic lock in the door). We ask that you leave the key in the lockbox at all times. If you take the key home with you or misplace it there will be a $75.00 charge for replacement. There will be a minimum $25.00 charge for lockouts.

PET POLICY:

Based on the choice of our owners, pets are allowed in "pet-friendly" cabins only. There is a $55.00 non-refundable pet fee for each small pet you bring and a fee for each larger pet of $75.00. These pets have been limited to dogs only, and weighing 35 pounds or less for small pets and 35-75 pounds for large dogs. All dogs must be crated when the guest leaves, and cannot be left alone in the cabin. If the unit is found in disarray due to neglect or your leaving your dog alone, there will be an extra cleaning charge to correct any and all such problems. If a pet is found in any of our units that DO NOT ALLOW pets, a minimum cleaning fee of at least $100 will be charged to the guest.

CLEANING SERVICES:

In accordance with our commitment to excellance and the Sevier County Heath Department, all hot tubs are cleaned and treated prior to each check in. Due to this and the cleaning of the cabin itself there will be a cleaning/hot tub fee applied to each reservation.

CABIN SUPPLIES:

Each rental unit is provided with bed linens, towels, wash clothes, and a STARTER supply of toilet tissue, paper towels, trash bags, dishwashing liquid and dishwasher detergent. A starter supply is enough for about one day or night. We do not provide extras after you check-in. No laundry detergents are supplied, because every guest has different needs. There are several grocery stores and a Wal-Mart close by for your convenience in picking up any extra supplies.

We clean each cabin after each stay -- we don't come in daily and clean. If your cabin has a washer and dryer, you are welcome to wash the linens or towels for your convenience. You will need to supply your own laundry detergent.

Every cabin/chalet will have heating and air conditioning, stove, refrigerator, microwave, toaster, coffeemaker, dishes, flatware, glassware, utensils, pots and pans, color television, DVD or VCR, smoke alarms, fire extinguishers, towels, pillows, bed linens, washcloths, bedspreads, quilts or blankets. Most (but not ALL) have irons, ironing boards and blenders.

The guest is expected to supply charcoal for the grill, firestarters or kindling (in season only), extra blankets or pillows if more are desired, aluminum foil, coffee filters, plastic wrap, laundry detergent, extra toilet tissue, extra bath soap, extra trash bags and your food. Many guests like to bring beach towels for hot tub use. Again, most of these things can be picked up at the local grocery stores.

Many mountain cabins have well water (which can contain sulfur). Some guests can have serious allergies to sulfur. We never want a guest to be uncomfortable, so please just ask us if you have these allergies. Most of the cabins that have well water do have water filtration systems. However, if you are very sensitive to this, you need to be sure.

Each homeowner decorates differently so we can't promise that each cabin will have the same amenities. Some owners decorate for the holidays and some don't. Please call and ask us if you have any questions and we will be glad to check the details on the cabin you choose.

Our properties are individually owned. We make suggestions to owners on what each cabin should have, but we do not require (within reason) certain amenities. Bed sizes, cabin descriptions, names of cabins, amenities provided, etc. are subject to change without notice.

WE RESERVE THE RIGHT TO TRANSFER YOUR STAY TO ANOTHER CABIN SHOULD UNAVOIDABLE PROBLEMS ARISE WITH THE CABIN YOU HAVE CHOSEN. WE WILL MAKE EVERY EFFORT TO NEVER HAVE TO DO THIS!

TELEPHONE RESTRICTIONS:

The majority of the rental units have restrictions on the telephones that allow unlimited local usage but no outgoing long distance calls. Most guests make long distance calls using a calling card or credit card.

HOT TUB POLICY:

Our hot tubs are cleaned and chemically treated after each guest. However, to make your hot tub experience safer from bacteria, it is highly recommended that you run the hot tub between ten to fifteen minutes before entering the hot tub. The guest who signs the rental agreement will be responsible to tell anyone in his or her party who will be using the hot tub of all potential hot tub hazards. Hot tub use is strictly at your own risk. By using the hot tub and by signing the rental agreement, you agree to absolve HearthSide Cabin Rentals, LLC and the cabin owner of any and all responsibility related to the hot tub or its use.

Persons who have high blood pressure, skin sensitivities, or who might be pregnant are strongly urged NOT to use a hot tub. If in doubt, please consult with a physican prior to using the hot tub. Hot tubs can cause your blood pressure to rise if you have been drinking. You should never wear jewelry into a hot tub due to the chemicals used. The chemicals in hot tubs can also affect color-treated hair or damage swimsuits.

DAMAGES TO HOT TUBS:

Hot tubs are inspected after each rental. Please keep soaps, bubble baths, bath oils, alcohol and food away from the hot tubs. If these items are used in the hot tubs, an additional cleaning fee could be assessed. Hot tub covers are easily damaged since they are largely constructed of a lightweight styrofoam to make them easier to remove. We ask that you inspect yours for any damage upon your arrival and advise us of any problems. Covers should be kept on the hot tubs whenever the tub is not in use. When removing the hot tub cover, please place it in a safe location, away from people and pets. Children walking on the tops of the covers WILL break the cover. These covers cost $350-$450 each and will be charged back to you if damages are discovered after you have checked out (other than those you have reported as being there at your arrival).

MECHANICAL FAILURES:

While we strive to ensure the equipment in every cabin is in good working condition, sometimes things do break down. If we are notified of a problem we will do our best to get any problem corrected on a timely basis. However, no refunds or rate adjustments will be made for mechanical failures beyond our control. This includes hot tubs, jacuzzis, fireplaces, dishwashers, washers, dryers, televisions, game systems, video players, public utility problems such as telephone outages, cable or satellite outages, etc. We will certainly do our best to remedy any problem you report to us, but some things are beyond our control.

WINTER WEATHER CONDITIONS:

What about that 4-letter word...."SNOW"

This is a very tricky subject because it almost has to be taken on a case by case basis. If you are scheduled to be in a cabin that is up a steep mountain road that is inaccessible, then we will try to relocate you to a cabin that is not so high up. If you cannot get to your cabin and we have nothing available to you we will allow you to reschedule your stay within the following 6 months (meaning you would have to come and stay within the next six months). If you are not willing to reschedule within six months you forfeit all monies paid. If you are already checked in and the white stuff flies making it impossible for you to leave, there will be a one-day grace period, Any following days will be billed at 1/2 price normal rate. Due to the difficult nature of travel when it is snowing here we are unable to do any "rescue" missions or bring food to you if you become snowed in (remember, you being snowed in means we are snowed out), so be sure you check the weather before you come and plan accordingly.

We do not give refunds for bad weather conditions. If you foresee a problem with getting to your cabin we recommend you bring snow chains or a four-wheel drive vehicle. Call us if you have any doubts and we will evaluate the situation. Many times we can move you to a cabin that is more easily accessible if there is a problem. Winter road conditions and maintenance are not guaranteed. No refunds will be given due to inclement weather or road conditions. We cannot provide transportation for guests and are not liable for any towing charges you may incur during your stay. The weather does change rapidly here during the winter months here (November to April), and we advise that you plan your trip with that in mind.

FIREPLACES:

Fireplaces are not to be used from April 1st until October 1st. We do supply firewood, but not kindling or matches. These items can be obtained from local grocery stores and convenience stores. Many of our cabins have gas logs, with timers installed. If you have questions on that, please let us know. Fireplaces are closed on April 1st for the season and must be reinspected before opening.

"FOR SALE" CABINS:

If the cabin you are renting is up for sale, the realtor may need to show the property during your visit. We discourage realtors from doing this and will make every effort to schedule showings of the property at other times.

TELEVISION SERVICES:

Some cabins have satellite television service. In many cases a cabin will only get limited (basic) channels and these don't usually include sports channels, premium movie channels or pay-per-view events. There are several restaurants around town where you can go to enjoy sports, racing and other premium events on television. If this is a concern for you, please ASK US and we can let you know what service your cabin has available. This is also shown on the website in each cabin's description.

THERMOSTAT SETTINGS:

When you leave us please be sure to set the thermostat at 68 degrees in the winter and at 75 degrees in the summer. Do not worry about washing or drying the linens yourself. DO NOT remake your beds. Our housekeepers will change out all bed linens anyway.

EMERGENCY CONTACTS:

THE EMERGENCY NUMBERS YOU RECEIVE ON YOUR WRITTEN DIRECTIONS ARE FOR ACTUAL EMERGENCIES ONLY. These include: no heat, no water, smell of gas. If your electricity goes out, call the Sevier County Electric Coop DIRECTLY FROM YOUR CABIN (phone number 453-2887 from your cabin) because then they can identify the physical address of the location of the outage.

Please call during scheduled office hours (9:00 AM to 10:00 AM, EST, Monday-Friday and 9:00 AM to 7:00 PM weekends) to report any problems with satellite, hot tub, jacuzzi, gas fireplaces, etc., if not anactual EMERGENCY. Our maintenance personnel will check with the office each morning and will come out to inspect and correct the problems.

DIRECTIONS TO OUR OFFICE:

You should receive (by email or postal service) written directions to your cabin before you arrive (if you have returned the signed contract with your documentation, and are paid in full). PLEASE BRING THESE DIRECTIONS WITH YOU WHEN YOU COME. Should you want to come by our office, you are welcome. Directions to our office are as follows:

When coming from I-40, take Exit 407 (the main exit for Pigeon Forge, Gatlinburg and Dollywood) and go south on Rt. 66 to the junction with Rt. 441 (the Parkway).

Go south on Rt. 441 ( the Parkway) to Rt. 321 (Wear's Valley Road) in Pigeon Forge. This is at traffic light #3 (Wears Valley Road). There are actually signs hanging down from the traffic light saying "#3" and "Wear's Valley Road. Turn onto on Rt. 321 (Wears Valley Road)..

Our office is exactly ONE MILE on the right , just past the Shell gas station and EdenCrest. You will turn between EdenCrest Properties and our office to enter our parking lot. Ya'll come to see us!

GUEST COMMENTS:

We welcome any comments you have about your stay, and will send an evaluation form to your email after you leave. . Comments about individual rental units will be passed along to the owners of the cabin. We hope you enjoy your visit with us and will come back again soon!

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